Complaints and Returns

Where to send goods

SPOLUM Drum — complaints and returns
Neveklovice 44
294 13 Neveklovice
Czech Republic

Do not send the shipment cash on delivery. Personal handover is possible only by prior arrangement at [email protected] or +420 731 511 998.

Returns within 14 days

If you are a consumer, you can generally withdraw from an online order without giving a reason within 14 days of receipt. It is sufficient to send notice by email within this period; then send the goods no later than a further 14 days afterwards. The customer bears the direct return costs.

Include the order number, name, email, identification of the returned goods and date in your message. You may use this model:

I hereby give notice that I withdraw from the purchase contract for the following goods: …
Order number: …
Date ordered / received: …
Consumer's name and address: …
Date and signature (paper version only): …

Exceptions, refund arrangements and liability for diminished value are described in detail in the General Terms and Conditions.

Complaints about defects

Send us the order number, a description of the defect, when it appeared and the requested remedy, and attach photographs if they will help assess the defect. We will confirm receipt of the complaint and resolve a consumer complaint within 30 days at the latest, unless we agree on a longer period.