Returns and Complaints

Return address

SPOLUM Drum — returns and complaints
Neveklovice 44
294 13 Neveklovice
Czech Republic

Do not send parcels cash on delivery. Personal handover is possible only by prior arrangement at info@spolum.com or +420 731 511 998.

Returns within 14 days

If you are a consumer, you may generally withdraw from an online purchase without giving a reason within 14 days of receipt. It is sufficient to send notice by email within the period and then return the goods within a further 14 days. The customer bears the direct return cost.

Include your order number, name, email, returned item and date. You may use this model statement:

I hereby give notice that I withdraw from the purchase contract for the following goods: …
Order number: …
Date ordered / received: …
Consumer’s name and address: …
Date and signature (only for a paper notice): …

Exceptions, refund arrangements and responsibility for diminished value are explained in the General Terms and Conditions.

Complaints about defects

Send us the order number, a description of the defect and when it appeared, your requested remedy and photographs where they help us assess the issue. We will confirm receipt and resolve a consumer complaint within 30 days unless a longer period is agreed.