General Terms and Conditions

for the SPOLUM Drum online shop
Effective from 12 July 2026

This translation is provided for convenience. The purchase contract is concluded in Czech and the Czech text governs.

1. Seller and scope

The seller and operator of the online shop is Alexandr Jerechinský, Company ID (IČO): 14124661, registered office at Litoměřická 834/19d, Prosek, 190 00 Prague 9, Czech Republic, an entrepreneur registered in the Czech Trade Register (the “Seller”). The Seller is not registered for VAT.

The shop uses the trading name, brand and logo SPOLUM Drum / Buben štěstí. This does not change the Seller’s identity. The Seller purchases and resells goods and is not the manufacturer unless a product page expressly states otherwise.

Contact: info@spolum.com, +420 731 511 998. Main warehouse, return and complaint address: Neveklovice 44, 294 13 Neveklovice, Czech Republic. This is not a regularly open shop; visits and collections are possible only by prior arrangement.

These terms govern purchases between the Seller and consumers through the online shop. Consumer-protection provisions apply to business customers only to the extent required by law.

2. Goods and prices

Each product page states the main characteristics, availability and final price. Photographs are illustrative where the product description explains that individual handmade pieces may differ in pattern, shade or finish.

All prices are final. As the Seller is not registered for VAT, VAT is not itemised on documents. Shipping costs, any payment surcharge and the total amount are shown in the basket before the binding order is submitted.

A promotional price applies for the period stated in the offer or while stocks last. An obvious pricing or description error that a reasonable customer should recognise is not binding; the Seller will promptly contact the customer and offer completion on the correct terms or cancellation.

3. Order and conclusion of the contract

The Buyer adds goods to the basket, selects shipping and payment, enters the requested details and can review and correct all entries before submitting the order. The order is submitted with a button that clearly indicates an obligation to pay.

The purchase contract is concluded when confirmation of receipt of the order is delivered to the Buyer’s email, unless the confirmation expressly states that additional acceptance by the Seller is required. The Buyer also receives these terms in a form that can be stored and displayed again.

The contract is concluded in Czech. Electronic order records are retained for the period required to perform the contract and comply with legal obligations; customers may access them through their account or on request.

4. Payment

Available payment methods are shown at checkout and may include online card payment through a payment gateway, bank or QR payment and cash on delivery. Availability may depend on destination, carrier and order value.

For online payment, the Buyer enters sensitive payment information directly into the secure interface of the payment provider. The Seller does not store card details. Orders paid in advance are dispatched after the full amount has been credited unless stated otherwise. Any payment fee is shown before the order is submitted.

5. Shipping, restrictions and receipt

Goods are delivered only to countries and areas offered at checkout. Carriers, estimated delivery times and final shipping prices are calculated from the address, dimensions and weight and shown before the order is submitted. If a carrier does not serve an area or legal or transport restrictions apply, the order cannot be completed or the Seller will propose another solution.

Shipments outside the European Union may be subject to import duty, tax or administrative fees that are not included in the shop price and are paid by the recipient unless checkout expressly states otherwise.

The Buyer should accept the shipment and inspect the packaging. Visible damage should be recorded with the carrier and reported to the Seller as soon as possible; statutory rights remain unaffected. Risk passes to a consumer on receipt, or when goods are handed to a carrier selected by the consumer and not offered by the Seller.

6. Consumer withdrawal within 14 days

A consumer may withdraw without giving a reason within 14 days of receiving the goods. Where separately delivered items form one order, the period begins on receipt of the last item or part. It is sufficient to send an unambiguous notice, for example by email or using the model form on the Returns and Complaints page, on the final day of the period.

The consumer must send or hand over the goods no later than 14 days after withdrawal to Neveklovice 44, 294 13 Neveklovice. The consumer bears the direct return cost. Do not send cash-on-delivery parcels; personal handover is possible only by prior arrangement.

The Seller refunds payments received, including the cost of the least expensive standard delivery offered, within 14 days of withdrawal using the original payment method unless otherwise agreed. The Seller may wait until the goods are received or proof of dispatch is provided. The consumer is responsible only for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

The right of withdrawal does not apply in particular to goods made or modified to the consumer’s specifications or person, and in other cases listed in Section 1837 of the Czech Civil Code, provided the legal requirements are met and the customer was informed before ordering.

7. Defects and complaints

The Seller is responsible to a consumer for goods being free from defects on receipt, matching the agreed description, type, quantity, quality and functionality, and being suitable for their usual and agreed purpose. A defect may be claimed if it appears within two years of receipt. A defect appearing within one year is presumed to have existed on receipt unless proved otherwise.

A complaint may be submitted by email, post or in person by prior arrangement. Send goods to Neveklovice 44, 294 13 Neveklovice and include the order number, description of the defect, requested remedy and contact details. The Seller issues written confirmation of receipt and resolution.

Subject to statutory conditions, the consumer may request repair or replacement. If that is impossible or disproportionate, the consumer may request an appropriate discount or withdraw, particularly where the Seller refuses to remedy the defect, the defect recurs or the breach is substantial. The complaint, including remedy, will be completed and the consumer informed within 30 days unless a longer period is agreed.

8. Personal data

Personal data processing is governed by the separate Privacy Policy linked in the footer. Payment providers process payment information and carriers process delivery information to the necessary extent.

9. Alternative dispute resolution

The competent body for alternative resolution of Czech consumer disputes is the Czech Trade Inspection Authority, Štěpánská 796/44, 110 00 Prague 1, adr.coi.cz. Consumers may first contact the Seller at info@spolum.com. The right to bring a court claim is unaffected.

10. Final provisions

Legal relationships are governed by Czech law, particularly the Czech Civil Code and Consumer Protection Act. This choice does not deprive a consumer of protection provided by mandatory law in the country of their habitual residence.

These terms apply to orders concluded from 12 July 2026. Earlier orders remain governed by the terms and seller stated in their confirmation. Changes apply only to future orders and do not affect contracts already concluded.